Customer Success Manager

We are looking for candidates who thrive in a startup environment and are obsessed with delighting customers.


Start finding ways to use data to solve important problems.


Customer Success Manager

Location: Schaumburg, IL


Greater Chicago Area | Full-time Position

We are currently seeking to hire a Customer Success Manager to a career filled with growth and opportunity?  If so and if you match the desired skills below, we are eager to talk to you!

 Responsible for:

  • Developing strong relationships with customer executive sponsors
  • Maintaining a sincere commitment to our customers, by providing the best possible quality in all tasks performed
  • Regularly interacting with customers by answering questions, resolving issues, and collecting feedback
  • Translating customer business challenges and requirements into solutions leveraging DataCubes’ products and services
  • Utilizing data for obtaining information, and in some cases, responsible for the entry and maintenance of files, spreadsheets or various management reports
  • Up-selling new products to existing customers


  • 5+ years
  • of relevant experience working directly with customers delivering excellent service with a customer centered mindset
  • The role requires previous experience in successfully managing SaaS deployments and supporting enterprise customers.
  • Willingness and eager to learn new technology and acquire new skills
  • Excellent written and oral communication skills
  • Intermediate proficiency in Microsoft excel and power point
  • Ability to sell C-Level and across sales, product, and management units
  • Demonstrated ability to drive customer renewals and customer success
  • Prefer prior insurance experience with ability to understand and support loss form, schedule of values, Accord output with customers
  • Prior experience as an underwriting manager/Agency manager is a plus
  • Prior experience in account management or sales role is a plus.

 Skills to be successful:

 Program Management | Understanding of Commercial Insurance| Customer Centered Mindset

Eager to learn new tech| Excellent Communication skills | Microsoft Excel

 Pluses – Prior Experience

As Underwriting Assistant OR Account Manager  

Insurance: Understand support and lose & Schedule of Value & Accord outputs

 Why work here?

Amazing Leadership | Career Growth | Unlimited Commission | Great Benefits.

Medical Insurance | Dental Insurance | Vision Insurance | 401K Life Insurance | Unlimited PTO



Join our Team and Help Change the way Insurance Companies Do Business.

Open PTO Policy.

Health Coverage.

Flexible Work Hours.

Choose Your Equipment.

Holiday Party.

Happy Hours.