Customer Success Manager

We are looking for candidates who thrive in a startup environment and are obsessed with delighting customers.

OPEN POSITIONS

Start finding ways to use data to solve important problems.

OPENINGS AT DATACUBES

Customer Success Manager

Location: Schaumburg, IL

Full-time

Greater Chicago Area | Full-time Position

We are currently seeking to hire a Customer Success Manager to a career filled with growth and opportunity?  If so and if you match the desired skills below, we are eager to talk to you!

 Responsible for:

  • Developing strong relationships with customer executive sponsors
  • Maintaining a sincere commitment to our customers, by providing the best possible quality in all tasks performed
  • Regularly interacting with customers by answering questions, resolving issues, and collecting feedback
  • Translating customer business challenges and requirements into solutions leveraging DataCubes’ products and services
  • Utilizing data for obtaining information, and in some cases, responsible for the entry and maintenance of files, spreadsheets or various management reports
  • Up-selling new products to existing customers

Qualifications:

  • 5+ years
  • of relevant experience working directly with customers delivering excellent service with a customer centered mindset
  • The role requires previous experience in successfully managing SaaS deployments and supporting enterprise customers.
  • Willingness and eager to learn new technology and acquire new skills
  • Excellent written and oral communication skills
  • Intermediate proficiency in Microsoft excel and power point
  • Ability to sell C-Level and across sales, product, and management units
  • Demonstrated ability to drive customer renewals and customer success
  • Prefer prior insurance experience with ability to understand and support loss form, schedule of values, Accord output with customers
  • Prior experience as an underwriting manager/Agency manager is a plus
  • Prior experience in account management or sales role is a plus.

 Skills to be successful:

 Program Management | Understanding of Commercial Insurance| Customer Centered Mindset

Eager to learn new tech| Excellent Communication skills | Microsoft Excel

 Pluses – Prior Experience

As Underwriting Assistant OR Account Manager  

Insurance: Understand support and lose & Schedule of Value & Accord outputs

 Why work here?

Amazing Leadership | Career Growth | Unlimited Commission | Great Benefits.

Medical Insurance | Dental Insurance | Vision Insurance | 401K Life Insurance | Unlimited PTO

APPLY FOR THIS POSITION

OPENINGS AT DATACUBES

Join our Team and Help Change the way Insurance Companies Do Business.

Open PTO Policy.

Health Coverage.

Flexible Work Hours.

Choose Your Equipment.

Holiday Party.

Happy Hours.