Customer Success Manager

We are looking for candidates who thrive in a startup environment and are obsessed with delighting customers.


Start finding ways to use data to solve important problems.


Customer Success Manager

Location: Schaumburg, IL


Responsible for:

  • Developing strong relationships with customer executive sponsors
  • Maintaining a sincere commitment to our customers, by providing the best possible quality in all tasks performed
  • Regularly interacting with customers by answering questions, resolving issues, and collecting feedback
  • Translating customer business challenges and requirements into solutions which leverage DataCubes’ products and services
  • Utilizing data entry for obtaining information, and in some cases, responsible for the entry and maintenance of files, spreadsheets or various management reports
  • Opportunity to stretch into account management responsibilities for up-selling new products to existing customers

What we are looking for:

  • 5+ years of relevant experience working directly with customers delivering excellent service with a customer centered mindset
  • The role requires previous experience in successfully managing SaaS deployments and supporting enterprise customers.
  • Willingness and eager to learn new technology and acquire new skills
  • Excellent written and oral communication skills
  • Intermediate proficiency in Microsoft excel and power point
  • Ability to sell C-Level and across sales, product, and management units
  • Demonstrated ability to drive customer renewals and customer success
  • Prefer prior insurance experience with ability to understand and support loss form, schedule of values, Accord output with customers
  • Prior experience as underwriting assistant a plus
  • Prior experience in account management or sales role a plus

Why you should apply:

  • Opportunity to work with talented individuals that are passionate about solving complex problems with data science
  • Competitive pay with full benefits packages


Join our Team and Help Change the way Insurance Companies Do Business.

Open PTO Policy.

Health Coverage.

Flexible Work Hours.

Choose Your Equipment.

Holiday Party.

Happy Hours.